If you have questions or concerns regarding this statement, you should first email our helpdesk firstname.lastname@example.org.
In order to use the Open Door Marketing Ltd website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Open Door Marketing Ltd is collected via correspondence from you or your company. This may be via the telephone, email, mail or directly through our website.
Any details collected from Open Door Marketing Ltd customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. Contact us if you have any questions about security on our Website.
If your personally identifiable information changes, or if you no longer desire our service, you may contact us to correct, update, delete or deactivate it.
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Open Door Marketing Ltd uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by using the unsubscribe link at the bottom of all our emails or contacting us.
Open Door Marketing Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.
Open Door Marketing Ltd does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Open Door Marketing Ltd site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name www.opendoormarketing.co.nz.
Open Door Marketing Ltd uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of New Zealand merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
For more information about eWAY and online credit card payments, please visit eway.io/nz
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send a draft or proof of your marketing material via email within 3-4 working days.
After ordering online, you will receive confirmation of your order details by email (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via courier within 4-5 working days; however if goods are unavailable delivery will take a little longer.
If you wish to query a delivery please contact us.
If for any reason you are not 100% satisfied with your purchase we will give you a 30 day money-back guarantee from the time you receive the goods. Please contact us within that time if you are not satisfied with your purchase. We will first try to rectify the problem but if you are still not satisfied, we will refund your money.
You must contact us regarding any problems prior to circulating your marketing materials. This refund policy does not apply if your marketing materials have already been circulated.
All physical products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage.
You assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. Open Door Marketing Ltd will not be responsible or parcels lost or damaged in transit if you choose not to insure.